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Shipping & Gift Guarantee

For updates and information on Covid-19, please click here

We’re doing our best to continue to serve our valued customers during this challenging time. As our shipping partners experience long delays, we’re unable to make any guarantees on shipping timelines.

The information below is an estimate and subject to delays by our carriers.

Seasonal Pre-orders

Get all your Fall shopping done early with seasonal pre-orders.

Chocolates on pre-order aren't ready to ship yet (because we're still hard at work making them at our Factory Kitchen!). Each pre-order has an estimated availability for shipping date which is when the chocolates should be ready to ship to you. This date is found at the top of the product page; please make note of the date and the estimated shipping time before purchasing. Estimated availability might also change but we do our best to keep to the schedule.

When you purchase seasonal pre-orders:

  1. Your credit card is charged when you place your order.
  2. We ship your entire order together when all products become available to ship and notify you by email. This may take up to 5 weeks. When placing pre-orders, you agree to these terms.
  3. If you'd like us to hold your order until closer to the holidays, add a Delivery Date Request at checkout specifying approximately when you'd like your order to arrive (e.g. mid December).

If your order includes both pre-order and in-stock items:

To receive in-stock items immediately, please select the Ship to Multiple Addresses tab during checkout and place your seasonal pre-orders in a separate shipment, even if you're shipping all your products to the same address. We will notify you by email when each shipment is sent.

Questions about pre-orders?

  • Live chat with one of our customer service specialists.
  • Email sales@purdys.com and include "Seasonal pre-order" in the subject line.
  • Call 1.888.478.7397 ext. 4 to reach a customer service specialist.


Purdys Gift Guarantee

We guarantee the quality of our products and take great care to ensure your gifts arrive in perfect condition (as if you'd delivered them yourself).

If your order is incorrect or damaged in any way, please call 1.888.478.7397 ext 4 or email sales@purdys.com within 15 days of delivery and we will promptly send a replacement. We do not accept returns.

Thanksgiving Shipping Deadlines
 StandardExpressPriority
CanadaBritish Columbia, Alberta SaskatchewanOct 1Oct 4Oct 5
Manitoba, Ontario, QuebecSep 29Sep 30Oct 4
Maritime Provinces Sep 28Sep 29Oct 1
Northern & remote areasSep 20Sep 28Sep 28
United StatesAll locationsSep 28Oct 5Oct 6 (Latest 2 pm)


Halloween Shipping Deadlines
 StandardExpressPriority
CanadaBritish Columbia, Alberta SaskatchewanOct 22Oct 25Oct 26
Manitoba, Ontario, QuebecOct 20Oct 21Oct 25
Maritime Provinces Oct 19Oct 20Oct 22
Northern & remote areasOct 11Oct 19Oct 19
United StatesAll locationsOct 19Oct 26Oct 27 (Latest 2 pm)


Shipping within Canada

We have extended the timeframe in which your order will be processed and shipped to ensure your order meets your delivery expectations and to allow our team to work safely in our fulfillment center.

An order placed today online or by phone will be processed and shipped within 3 business days. This means it could take a total of 3-6 business days to receive your order, depending on the service you select.

Shipping is calculated per delivery (shipment to a single address). For orders with multiple deliveries, shipping is calculated for each delivery depending on the destination. Applicable taxes are applied at checkout. Taxes are calculated according to the destination (i.e. the province or territory where you are sending your gifts).

Canada Shipping Rates

MethodProduct TotalRateDelivery
Warm Weather ExpressBelow $79$20 (Rest of Canada)1-6 business days
$79 and up$10 (All of Canada)
Warm Weather PriorityUp to $500$30 (Rest of Canada)1-3 business days
$500 and upCalculated at checkout
Standard Domestic BCBelow $99$10 (BC)3-10 business days
$99 and upFREE (BC)

Shipping rates to Nunavut or other remote or rural areas may be higher and will be calculated during checkout based on our cost. These orders may also take longer to arrive.


Lots of gifts to send?

Simply send us your list and we’ll get your order ready and ship your gifts to each recipient. Call 1.888.478.7397 ext 4 (toll-free) or email sales@purdys.com for assistance.

Shipping to the USA

US orders will be processed and shipped once a week.

Please note that the FDA requires that all orders shipped to the USA must include a recipient's first and last name, even if shipping to a business.

Orders sent to the USA are shipped by Fedex Standard. We cannot ship to PO boxes, or APO/FPO addresses. Shipping is calculated per delivery (shipment to a single address). For orders with multiple deliveries, shipping is calculated for each delivery depending on the destination.

USA Shipping Rates

MethodRateDelivery
Warm Weather US Standard$204-8 business days


International Shipping

International orders are shipped by air mail. Shipping rates vary by destination. For costs and information on destinations that we ship to, please contact us at 1.888.478.7397 ext 4.

Orders shipped outside of Canada are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.

Purdys Chocolatier is unable to provide estimates for customs fees. Check with your local customs office for more information.

International Shipping Rates

MethodRateDelivery
Air MailCalculated at checkout1-3 weeks for most shipments

Order Cancellation & Changes

We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 1.888.478.7397 ext 4 and quote your order number.

Order Tracking

When your order is shipped, we’ll send you a tracking email.