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Shipping and Delivery

Purdys Gift Guarantee

We guarantee the quality of our products and take great care to ensure your gifts arrive in perfect condition (as if you'd delivered them yourself).

If your order is incorrect or damaged in any way, please call 1.888.478.7397 ext 4 or email sales@purdys.com within 15 days of delivery and we will promptly send a replacement. We do not accept returns.

Lunar New Year Shipping Deadlines
 StandardExpressPriority
CanadaBritish Columbia, Alberta, SaskatchewanFeb 2Feb 3Feb 4
Manitoba, Ontario, QuebecJan 31Feb 1Feb 3
Maritime ProvincesJan 28Jan 31Feb 2
Northern & remote areasJan 20Jan 28Jan 28
United StatesAll locationsJan 31Feb 4Feb 9 (up to 12 pm)

Valentine's Day Shipping Deadlines
 StandardExpressPriority
CanadaBritish Columbia, Alberta, SaskatchewanFeb 3Feb 4Feb 7
Manitoba, Ontario, QuebecFeb 1Feb 2Feb 4
Maritime ProvincesJan 31Feb 1Feb 3
Northern & remote areasJan 21Jan 31Jan 31
United StatesAll locationsFeb 1Feb 8Feb 9 (up to 12 pm)

Shipping within Canada

We have extended the timeframe in which your order will be processed and shipped to ensure your order meets your delivery expectations and to allow our team to work safely in our fulfillment center.

An order placed today online or by phone will be processed and shipped within 3 business days. This means it could take a total of 5-10 business days to receive your order, depending on the service you select.

Shipping is calculated per delivery (shipment to a single address). For orders with multiple deliveries, shipping is calculated for each delivery depending on the destination. Applicable taxes are applied at checkout. Taxes are calculated according to the destination (i.e. the province or territory where you are sending your gifts).

Canada Shipping Rates

MethodProduct TotalRateExpected Delivery
StandardUp to $99$105-10 business days
$99 and upFREE
ExpressAny amount$175-7 business days
PriorityUp to $500$225-7 business days
$500 and upCalculated at checkout
Above rates exclude Nunavut; shipping rates to Nunavut start at $15 and will be calculated during checkout based on our cost.
Deliveries to remote or rural areas may take longer to arrive.

FREE Shipping on Deliveries $99 and Up Merchandise total must be $99 or more per individual address, after discounts and before taxes.
For multi-ship, shipping will be calculated based on each individual mailing address.

Offer limited to online and phone orders through 1.888.478.7397 ext 4 shipped Standard within Canada. Purchase amounts under $99 sent via Standard within Canada are $10.


Lots of gifts to send?

Simply send us your list and we’ll get your order ready and ship your gifts to each recipient. Call 1.888.478.7397 ext 4 (toll-free) or email sales@purdys.com for assistance.

Shipping to the USA

US orders will be processed and shipped once a week.

Please note that the FDA requires that all orders shipped to the USA must include a recipient's first and last name, even if shipping to a business.

Orders sent to the USA are shipped by Fedex Standard. We cannot ship to PO boxes, or APO/FPO addresses. Shipping is calculated per delivery (shipment to a single address). For orders with multiple deliveries, shipping is calculated for each delivery depending on the destination.

USA Shipping Rates

MethodRateDelivery
Standard$145-10 business days


International Shipping

International orders are shipped by air mail. Shipping rates vary by destination. For costs and information on destinations that we ship to, please contact us at 1.888.478.7397 ext 4.

Orders shipped outside of Canada are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.

Purdys Chocolatier is unable to provide estimates for customs fees. Check with your local customs office for more information.

International Shipping Rates

MethodRateDelivery
Air MailCalculated at checkout1-3 weeks for most shipments

Order Cancellation & Changes

We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 1.888.478.7397 ext 4 and quote your order number.

Order Tracking

When your order is shipped, we’ll send you a tracking email.