Shipping & Gift Guarantee
For updates and information on Covid-19, please click here
We’re doing our best to continue to serve our valued customers during this challenging time. As our shipping partners experience long delays, we’re unable to make any guarantees on shipping timelines.
The information below is an estimate and subject to delays by our carriers.
We guarantee the quality of our products and take great care to ensure your gifts arrive in perfect condition (as if you'd delivered them yourself).
If your order is incorrect or damaged in any way, please call 1.888.478.7397 ext 4 or email email@example.com within 15 days of delivery and we will promptly send a replacement. We do not accept returns.
Shipping within Canada
We have extended the timeframe in which your order will be processed and shipped to ensure your order meets your delivery expectations and to allow our team to work safely in our fulfillment center.
An order placed today online or by phone will be processed and shipped within 3 business days. This means it could take a total of 3-6 business days to receive your order, depending on the service you select.
Shipping is calculated per delivery (shipment to a single address). For orders with multiple deliveries, shipping is calculated for each delivery depending on the destination. Applicable taxes are applied at checkout. Taxes are calculated according to the destination (i.e. the province or territory where you are sending your gifts).
Canada Shipping Rates
|Warm Weather Express||Below $79||$17 (BC)|
$20 (Rest of Canada)
|1-6 business days|
|$79 and up||$10 (All of Canada)|
|Warm Weather Priority||Up to $500||$25 (BC)|
$30 (Rest of Canada)
|1-3 business days|
|$500 and up||Calculated at checkout|
Shipping rates to Nunavut or other remote or rural areas may be higher and will be calculated during checkout based on our cost. These orders may also take longer to arrive.
Shipping to the USA
US orders will be processed and shipped once a week.
Please note that the FDA requires that all orders shipped to the USA must include a recipient's first and last name, even if shipping to a business.
Orders sent to the USA are shipped by Fedex Standard. We cannot ship to PO boxes, or APO/FPO addresses. Shipping is calculated per delivery (shipment to a single address). For orders with multiple deliveries, shipping is calculated for each delivery depending on the destination.
USA Shipping Rates
|Warm Weather US Standard||$20||4-8 business days|
Father's Day Shipping Deadlines
|Warm Weather Express||Warm Weather Priority|
|Canada||British Columbia, Alberta Saskatchewan|
|Manitoba, Ontario, Quebec, Maritime Provinces||Jun 7||Jun 8|
|Northern & remote areas||Jun 4||Jun 4|
|United States||All locations||Jun 8||Jun 8|
International orders are shipped by air mail. Shipping rates vary by destination. For costs and information on destinations that we ship to, please contact us at 1.888.478.7397 ext 4.
Orders shipped outside of Canada are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.
Purdys Chocolatier is unable to provide estimates for customs fees. Check with your local customs office for more information.
International Shipping Rates
|Air Mail||Calculated at checkout||1-3 weeks for most shipments|
Order Cancellation & Changes
We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 1.888.478.7397 ext 4 and quote your order number.
When your order is shipped, we’ll send you a tracking email.